This Privacy Policy explains how Petal House processes personal data in connection with its website, consultations, and floral services for weddings and events. It applies to inquiries, bookings, delivery and setup arrangements, and related communications.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage delivery and setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations. Where needed, we also use data to communicate about changes to an order, venue access, or other operational details.
We may share personal data with payment processors, website and hosting providers, communication tools, delivery or logistics support, and other operational partners involved in handling inquiries or orders. These parties are expected to use the data only for the services they provide and to apply appropriate confidentiality and security measures.
We may share personal data with public authorities, courts, or other parties when required by law, regulation, or a valid legal process. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to respond to lawful requests connected with fraud prevention, security, or compliance.
We may process identification and contact details, event and delivery information, consultation notes, order specifications, payment-related records, and website usage data. For wedding and event projects, this may include dates, venue details, style preferences, guest counts, and access information needed to plan delivery and setup.
We receive data from website forms, messages, consultation discussions, payment and booking steps, and follow-up communications. We may also collect technical data automatically when the website is used, such as device and browser information, log data, and cookie-related identifiers.
We may use essential cookies to support site operation, preference cookies to remember choices, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function. We do not use cookies to collect more information than is needed for the stated purpose.
Users may manage cookies through their browser controls and, where available, site settings. Blocking some cookies may affect basic site functions, form handling, or preference storage. We do not rely on cookie settings to override legal obligations or essential operational needs.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection where permitted. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details where needed to protect confidentiality and prevent unauthorized disclosure. If a request cannot be fully granted, we will explain the reason where required by law.
Personal data is retained for the period necessary to manage inquiries, prepare quotations, complete orders, maintain business records, and meet legal, accounting, or dispute-handling obligations. When data is no longer needed, it is deleted, anonymized, or otherwise handled in a secure manner consistent with our retention practices.
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.
